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Shipping And Return

SHIPPING

Thank you for shopping with us and we are so excited because we believe you will love your gifts. Now, don’t go wasting your credit calling us to know where your package is. Read our shipping policy so you understand.

Lagos

If your item is being shipped to a Lagos address (outskirts not included), expect your delivery within 24 to 72 hours. Yup, we are that fast!
If your item is being shipped to a Lagos address (outskirts), expect your delivery within 2-4 business days. Your item will be with you soon!

Outside Lagos

We are so glad you trusted us to get your package to you and we are working hard to make sure you get it on time. For ALL orders outside Lagos, expect your delivery within 2- 7 working days.

When to contact us?

We understand that you are so excited and cannot wait to be united with your package. We would be too. We would advise you call us if you have not seen your package when the time stated above has elapsed. But please, feel free to call us should you need assistance or clarification.

 

RETURN POLICY

We are committed to providing you with excellent customer service as well as products. We have gone through great lengths to select the best products for your use. We would be sad if you were not completely satisfied and that is why we want you to understand our return policy.

Warranties

Except expressly stated, we do not offer warranties on our products.

Items that cannot be returned

The following items cannot be returned.

  • Branded items
  • Customised items
  • Branded gift bags
  • Manufactured products
  • Pre-ordered items
  • Discounted/Sale items
  • Edibles
  • Perishables
  • Hampers
  • Items damaged after sale
  • Items not in original package
  • Items that cannot be re-stocked
  • Items without a receipt
  • Perfumes
  • Beauty products
  • Pens (for a refund only)


Exchange

If you are not satisfied with your item, we would gladly exchange it for you. Kindly contact us at info@swishideas.com or 0700 CALL SWISH (0700 2255 79474) to notify us immediately so we can authorise the exchange. The item must be returned within 3 or 5 business days from receipt for Lagos and outside Lagos, respectively. The buyer is to pay for the return and must ensure that we have received it within the time frame specified. Items to be exchanged must be in original package and undamaged.

The new item can be picked up in the office, converted to store credit (voucher) or shipped back to the customer. Customer is responsible for shipping charges, should he choose the latter.

Please note that we will not be held responsible for any lost or stolen package in the mail when returning a product back to us.

Refund

If you are not satisfied with your item, we can offer you a refund. Kindly contact us at info@swishideas.com or 0700 CALL SWISH (0700 2255 79474) to notify us immediately so we can authorise the refund. The item must be returned within 3 or 5 business days from receipt for Lagos and outside Lagos, respectively. The buyer is to pay for the return and must ensure that we have received it within the time frame specified.

A voucher will be issued which can be used on our site. The voucher is valid for 3months and is not transferrable. Should you want money back, a money back refund will be processed within 14 working days minus COT for the bank/payment solution charge. No cash refunds will be made. All refunds will be made to a bank account provided by the customer.